Category Evaluate the Technology Stack

Why a Pilot Should Include the DOF Before the Renewal Meeting

If the DOF first sees the pilot at the renewal meeting, you'll spend that meeting arguing about what the words mean.

The ballroom stays put when the flag changes. Its photos, floorplans and links are scattered across four systems.

The cost shows up as translation: somebody renaming rooms, converting units and guessing what "Theater (max)" meant.

Corporate approval tells you a tool is allowed. It doesn't tell you a salesperson can use it to win the group.

Yes, when the photos online still show the hotel you renovated two years ago.

A convention hotel and a boutique hotel aren't doing the same job. Compare the job first.

A good pilot proves something about one hotel. It doesn't prove the vendor can do it 200 times.

Adding the numbers takes a minute. Knowing whether they mean the same thing takes a lot longer.

The GM sees a daily problem. Ownership sees one more request next to the roof, the elevators and the guestroom renovation.

A clearer explanation of every hotel carrying the flag. But one good tour at one hotel doesn't prove it.