Use when the post substantively addresses technology procurement.
A DOF can defend a renewal when they can explain the investment without borrowing the vendor’s adjectives. What did the hotel pay? What work improved? Who used the system? What evidence supports the benefit? What continuing effort does it require?…
Sometimes, yes. An early product cannot produce a history it hasn’t had time to earn. That doesn’t mean the hotel should replace evidence with enthusiasm. The useful middle ground is a bounded pilot with a real problem, a proportionate commitment…
The GM inherits the whole hotel, including the work a new tool quietly passes from one department to another. A sales platform can make the DOSM happy and create extra cleanup for Conference Services. A reporting feature can impress leadership…
‘Would this have happened anyway?’ I’ve been on the buyer’s side of the vendor table, asking what a shiny new system would actually give the property. That isn’t hostility; that’s the job. If a vendor gets defensive when Finance asks…