Picture an anniversary lunch for union hotel employees. A thirty-year room attendant receives a plaque from a general manager who joined eighteen months ago. The speech celebrates loyalty, family and the culture that made such a career possible. The next…
Ethical hotel leadership gets tested when a fair decision costs time, money or somebody’s approval. It is easy to praise a caring manager while the numbers look comfortable. The harder moment is when that manager says the team cannot safely…
Long-term hotel employees deserve more than a service award and a speech about loyalty. Twenty or thirty years can hold real pride, friendships and a love of the work. Those years can also hold compromises the hotel has never asked…
Hotel understaffing reaches the people who stay long before a replacement appears. Someone covers the extra shift. Someone trains the next new person. Someone gives a guest an explanation for a problem they did not create, then goes home with…
Mentorship in hospitality can disappear inside a very convincing promise: once things calm down, someone will have time to teach. The trouble is that a hotel has plenty of ways to keep things from calming down. There is another arrival,…
Toxic hotel leadership can look impressive on a spreadsheet. The department hits its number. The menu gets compliments. The big client renews. Meanwhile, the people working closest to the person getting the credit are trying to work out how much…
Hotel employee retention starts with whether people can see a future in the work. If a GM says the team matters, the next question is what the hotel does with that belief. I would look at whether people can learn…
Hotel support teams shape the stay long before a guest learns their names. The guest compliments dinner. They may never meet the person who kept the kitchen supplied with clean equipment. They appreciate a prepared room without seeing the work…
Hotel mentorship is how a standard reaches the next generation. Think about The Plaza. Its official history dates the hotel’s opening to October 1, 1907. That is a long time for an address to carry meaning for guests. That history…
Hotel sales and banquets need to trust the same promise. Sales wants to win the event. The kitchen wants enough time to prepare it properly. Banquets wants a setup and service plan the team can deliver. The planner wants to…